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Feel Free to contact us with any Query and Questions

Our offices

Canada

Toronto, Canada

Contact

info@ooouch.com

United Kingdom

London, United Kingdom

 

Contact

info@ooouch.com

Frequently Asked Questions

Please read our FAQ before sending us a message.

Are all Ooouch products Handmade ?

Absolutely! Every product is made in house, from design to final production. The leather hides, tacks, rivets, buckles and other metal accessories used in each design are obtained directly from local tanneries, or various Canadian / North American suppliers with all the design & production work done here in house.

How do i make sure to select right size for my collors, cuff etc

Each product displays various sizing options, however if you’re still in doubt or have concerns, you can send us your size requirements and we’ll ensure the perfect fit!

How long will delivery take?

You will have a number of shipping options to choose from ranging from expedited, to standard delivery. So depending on your selection, the shipping could be anywhere from a few days to a few weeks (for international order outside of canada/usa).

However, please keep in mind that all products are handmade to order, and you will need to allow 1-2 weeks of production time prior to your order being shipped. If you do need something made in a shorter time frame, or want to know what items we may already have made and ready to ship, simply contact me via email at sales@ooouch.com

Will my pack will be discreetly labeled ?

Absolutely! We always take great care in maintaining our customers privacy. Your order will be shipped in a plain brown box, addressed from myself (no mention of the company name). For international order, we do need to add customs information but state the items are “leather craft” and make no other mention of the actually contents are included on the outside of the box. 

What exactly happens after ordering?

We will confirm tour payment and then prepare your product and send it to you.

Send us an email




info@ooouch.com